Love Field Unit Love Field Unit Intro

Victim Services

The Dallas Police Department's Victim Services was established in April 1996.

The Dallas Police Department Victim Services serves a dual function of assisting victims of violent crimes and assisting detectives who investigate crimes. Our primary purpose is to alleviate the psychological and emotional trauma experienced as a result of violent crime. Our services provide information & referral, crisis counseling regarding normal reactions to trauma, and a contact person for the victim or family survivor. Addressing these needs will in turn reduce the short term and long term effects of the trauma while helping to facilitate the victims' willingness and ability to cooperate with the Criminal Justice System in the investigation and prosecution of crimes. This office also assists victims and family survivors with the process of filing for Texas Crime Victims’ Compensation funds to aid qualifying victims and their surviving families with expenses incurred as a result of a violent crime. Our goal is to assist people who are victimized by violent crimes in a professional, compassionate, and helpful manner.

In 1999, The Texas Department of Criminal Justice – Victim Services, awarded Dallas Police Victim Services the Outstanding Law Enforcement Program Award.

The Dallas Police Department Victim Services office is located in the Jack Evans Police Headquarters of the Dallas Police Department Crimes Against Persons Division (CAPERS), 1400 S. Lamar, 5th Floor, Dallas, Texas, 75215.

For information Call:

To make a Police Report for Non-Emergency Call

Victim Services – (for victims of homicide, sexual assault, aggravated assault, aggravated robberies, and traffic crimes).

Pat Leal Keaton – Victim Services Coordinator – (Spanish Speaker) 214-671-3587 (Mon–Fri.)
Krissi Boulom – Victim Advocate – (Vietnamese Speaker) 214-671-3588 - (Mon – Fri.)
Alberto Nino – Victim Advocate - 214-671-3669 (Tues & Wed.)

Family Violence Contact: (for victims of domestic/family violence)
Sylvia Paige - Family Violence Counselor 214-671-4325
Petra Tamez – Family Violence Counselor – (Spanish Speaker) 214-671-4307

Gang Unit Contact: (for victims of gang violence)
Gang Unit 214-671-4264

Child Exploitation: (for child victims of sexual assault)
Dorine Fernandez – Caseworker 214-671-4211

Identity Theft
Debra Allen - Caseworker 214 671-3560

Division Detectives Phone Numbers (for Burglary & Property Crimes)
Central 214-670-4414
Northeast 214-670-4415
Southeast 214-670-4416
Southwest 214-670-7470
Northwest 214-670-6179
North Central 214-670-7253
South Central 214-671-4501

If no answer or AFTER HOURS – please leave a message or contact these agencies:

Suicide & Crisis Center - 24 hours 214-828-1000
Violence Intervention Program – Parkland Rape Crisis 214-590-0430
DPD - City of Dallas Crisis Social Services – 214-670-4225
Community Council of Greater Dallas - Information & Referral call - 211
Mosiac Family Services – (Refugee and Immigrant hotline) - 214-823-4434
Victim Relief Ministries – (Faith Based Ministry for Crime Victims) 972-234-3999
Child Advocacy Center – Victim Assistance Coordinator - 214-818-2613
Dallas County District Attorney – Victim Witness – 214-761-1358/ 214-653-3838
Dallas County DA (protective order) 214-653-3528
Dallas Area Rape Crisis Center (DARC-C) - 972-641-7273
Trauma Support Services of North Texas (TSSNT) - 972-709-4904
The Turning Point (Rape crisis counseling - Collin & Dallas County) 972-985-0951


VINE (Victim Information & Notification Everyday) 1-877-894-VINE (8463) - provides basic information on jailed suspects/offenders and their scheduled court events (County jail)

MADD – Mothers Against Drunk Driving 1-800-382-6233
MADD – Victim/Survivor Helpline – 1- 877-623-3435

RAINN (Rape Abuse and Incest National Network) 24 hrs.- 1-800-656-HOPE (4673)

National Domestic Violence Hotline - 24 hrs. 1-800-799-SAFE (7233)

Texas Abuse Hotline – Department of Family & Protective Services – For Abuse, Neglect, Exploitation of Children, Elderly and Disabled Adults – 24 hrs. - 1-800-252-5400

Texas Department of Criminal Justice – Victim Services 1-800-848-4284

Texas Crime Victims Compensation – 1-800-983-9933


Victim Rights

A victim of crime is defined by Chapter 56 of the Code of Criminal Procedure, as (1) someone who is the victim of sexual assault, kidnapping, or aggravated robbery or who has suffered bodily injury or death because of the criminal conduct of another, (2) the close relative (spouse, parent, adult brother or sister, or child) of a deceased victim or (3) the guardian of a victim. The law also applies to victims of juvenile crime, including victims who suffer property loss.

The State of Texas intends that victims of crime receive the following safeguards, assurances and considerations:

Code of Criminal Procedure, Chapter 56 Texas Constitution, Article I Section 30

  • Receive adequate protection from harm and threats of harm arising from cooperation with prosecution efforts;
  •  have their safety considered by the magistrate when setting bail;
  •  receive information, on request, of relevant court proceedings, including appellate proceedings, of cancellations and rescheduling prior to the event, and appellate court decisions after the decisions are entered but before they are made public;
  • be informed, when requested, by a peace officer about the defendant’s right to bail and criminal investigation procedures, and from the prosecutor’s office about general procedures in the criminal justice system, including plea agreements, restitution, appeals and parole;
  • provide pertinent information concerning the impact of the crime to the probation department prior to sentencing;
  • information about the Texas Crime Victims’ Compensation Fund and payment for a medical examination for a victim of sexual assault, and, on request, referral to social service agencies that provide additional assistance;
  • information, on request, about parole procedures; notification of parole proceedings and of the inmate’s release; and the opportunity to participate in the parole process by submitting written information to the Board of Pardons and Paroles for inclusion in the defendant’s file for consideration by the Board prior to parole;
  • a separate or secure waiting area at all public court proceedings;
  • prompt return of any property that is no longer needed as evidence;
  • have the prosecutor notify, upon request, an employer that the need for the victim’s testimony may involve the victim’s absence from work;
  • on request, counseling and testing regarding AIDS and HIV infection and testing for victims of sexual assault
  • request victim-offender mediation coordinated by the Victim Services Division of the Texas Department of Criminal Justice; 
  • be informed of the use and purpose of a victim impact statement, to complete a victim impact statement and to have the statement considered before sentencing and acceptance of a plea bargain and before an inmate is released on parole. 
  • A victim, guardian of a victim, or close relative of a deceased victim may be present at all public court proceedings, with the consent of the presiding judge;  
  • A judge, attorney for the state, peace officer, or law enforcement agency is not liable for a failure or inability to provide a service enumerated herein.  
  • Victims should also know that they can have a victim advocate accompany them during the sexual assault exam if an advocate is available at the time of the examination.

Please call your crime victim services contacts in law enforcement and the prosecutor’s office for more information about victim services in your community.